Digital Downtown - FAQs - Troubleshooting and Frequently asked questions
Digital Downtown dot Net   A Connected Community
Providing Free Wireless Internet aceess to downtown Gainesville, Florida.
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Clock Tower in the City Hall Plaza
Clock Tower in the City Hall Plaza

Troubleshooting and Frequently Asked Questions
(Back to List of FAQs)

1 Getting Started: How do I start using the service? (See Support)
2 Free? How long will the service run? Is it really Free?
3 E-mail? Do you have a mail server that we can use to send outgoing email on the Digital Downtown wireless network?
4 Trouble Connecting:
4.1 I can't seem to connect; it is my first time connecting (or my connection worked before and suddenly stopped).
4.2 Do I have to have Cookies enabled to connect?
4.3 Does the Digital Downtown use / work with a Proxy Server?
4.4 I can't seem to connect, but have connected before.
4.5 How can I roam without being disconnected?
5 Speed? How fast is your connection?
6 Security? Is the Digital Downtown a secure connection?
7 VPN? Can I use my Virtual Private Network (VPN) connection with the Digital Downtown service?
8 802.11b or 802.11g... is the latter compatible?
9 Macs? Does this service work on Macintosh computers?
10 Help! Contact Technical Support. (links to our Contact page)
Question:
How long will the service run? Is it really Free?
Answer:
This wireless Internet service is free of charge and relatively unrestricted. Anyone who wants to use it may, as long as they have purchased the appropriate wireless hardware and read our acceptable use policy.

Internet services, network hardware, technical support and design support for the project has been donated free of charge by the Community Partners for the project. The service is completely free, other than the cost of your own equipment, and there is no pay service offered during the project.

Question:
Do you have a mail server that we can use to send outgoing email on the Digital Downtown wireless network?
Answer:
Unfortunately no. That would open the network to SPAM distribution. If your e-mail provider has a web interface (allows you to check and send e-mail through a web browser) than this service will work.
Trouble Connecting:
Laptop
Question:
I can't seem to connect; it is my first time connecting (or my connection worked before and suddenly stopped).
Answer:
There are three common causes of this problem.
  1. You have cookies turned off or cookie privacy set too high. (See Cookies)
  2. You have a proxy server identified in your web browser, such as Internet Explorer. (See Proxy Servers)
  3. If you can SEE the connection screen, but not get it to work (clicking on "Connect" never completes the operation) you may need to delete your Temporary Internet Files. (See Deleting Temporary Internet Files)
Question:
Do I have to have Cookies enabled to connect?
Answer:
YES. The Digital Downtown server uses, in part, Cookies to first establish your connection. If you have Cookies turned off, you may not be able to connect. In Internet Explorer, you can set your Cookies by going to Tools from the main menu bar, Internet Options, and click the Privacy tab at the top of the new window. Cookies should be set to Medium Privacy.
Question:
Does the Digital Downtown use / work with a Proxy Server?
Answer:
NO. If you have a proxy server set, you will not be able to connect through the Digital Downtown. In Internet Explorer, click on Tools from the main menu bar, Internet Options, and click the Connection tab at the top of the new window to find where your proxy server information is kept. Refer to your web browser's help section on how to set (or remove) proxy server configurations.
Question:
I can't seem to connect, but have connected before.
Answer:
You may need to reconnect if you have trouble loading a page, or have trouble accessing the Internet after you have restarted your PC or PDA, left it for an extended period, or have been roaming (see Roaming). To do so, delete your Temporary Internet Files and Cookies to allow the Digital Downtown servers to reset your connection. Then try loading the page again. For help on how to do this, refer to the Help section of your web browser, as each one is different.
Question:
How can I roam without being disconnected?
Answer:
You MUST set up your SSID (Service Set Identifier) to "digital downtown" (lowercase, without quotes) which will make sure your device only accepts signals from Digital Downtown Access Points (APs). This will prevent you from accidentally accepting a different wireless signal and losing your connection.

Instructions on how to configure your SSID vary depending on your device; refer to your wireless card documentation for specific instructions.

If you do not set your SSID you may be disconnected when another wireless signal interferes with the Digital Downtown signal, and your wireless network card attempts to connect to it (thereby dropping the Digital Downtown connection); this can happen even when you are sitting still. With your SSID set, your card will always listen only to the Digital Downtown signal and not be interrupted by other signals.
Question:
How fast is your connection?
Answer:
The Digital Downtown has a full T1 supplied by the University of Florida. Each connection is throttled to 512 kilobytes per second.
Question:
Is the Digital Downtown a secure connection?
Answer:
No it is not. All data is unencrypted. Please be aware of this when sending sensative information over the network. Anyone can walk into our coverage area and use our service; this is to provide a free service to any person at any time.

If you need to transmit data securely, you need to set up a Virtual Private Network (VPN).
Question:
Can I use my Virtual Private Network (VPN) connection with the Digital Downtown service?
Answer:
Virtual Private Networks (VPN) will work through the Digital Downtown. You must first connect to the Digital Downtown service, and then connect your VPN server using your VPN client software.
Question:
802.11b or 802.11g... is the latter compatible?
Answer:
Yes, 802.11g wireless networking cards are supposed to be backwards compatible with the 802.11b model antennas and equipment. However, this is not always the case; save any receipts to such cards if you buy them.
Question:
Does this service work on Macintosh computers?
Answer:
Yes, Digital Downtown will work with a Macintosh running OS 9.2 to OSX and using a Wi-Fi (802.11b) compliant wireless networking card. It may also work on older versions of the Macintosh Operating System, but we do not have any test platforms to ensure this.

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Sponsored by Medical Manager   Additional Sponsors
  The Digital Downtown Project is sponsored by Medical Manager Health Systems, Inc.  Website maintained by Alachua County Information & Telecommunication Services.